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Returns & Exchange Policy

7-Day hassle-free return policy

  • You may raise return within 7 days from the date you receive the package (The 7 day period starts from the record shown on the delivery tracking record)
  • We accept return for the following 6 situation

Reason

Refund Amount

Don't like the product

Full refund without the postage fee paid and the return postage fee

Wrong product delivered

Full refund with send and return postage fee

Arrive too late

 

Estimated delivery time will be shown during checkout. 

(i) If the package arrived within the stated time, your return will be refused.

(ii) If the package arrived longer than the stated time, you will get full refund.

Item faulty

Please contact our customer service. We will be in touch on the details.

Package damage

Please contact our customer service. We will be in touch on the details.

Item received differs from online description

Please contact our customer service. Discrepancy on colors displayed on your screen and the actual product is not considered as return reason.

    Return Eligibility


    All returned or exchanged items must be:

    • In new condition.
    • In their original packaging.
    • Must include all packing material, blank warranty cards, manuals, and accessories.
    • Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

    We reserve the right to refuse any return if there are:

    • Any signs of wear.
    • Parts of the item are missing.

     

    Return procedure

    Click here to start a return

     

       

       

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