provide your personal data
You may be asked to provide us with your personal data whenever you purchase our products or use our services, websites or mobile applications. You may choose not to provide the personal data requested by us, but if you choose not to, we may not be able to provide you with our products or services, or you may not be able to log in to our website or mobile application.
The categories of personal data we collect
The categories of personal data we may collect include:
(a) your name, telephone number, email address, residential address, postal address, billing or shipping address, your month and date of birth, your payment and credit card details and any other information you voluntarily provide to us personal data; and
(b) IP address, real-time location data, browser settings, browsing history and other Internet recorded information of your computer or mobile device.
Purpose of collecting personal data
Your personal data may be used for one or more of the following purposes ("Purposes"):
(a) to communicate with you;
(b) verify your identity and any accounts you have opened with us;
(c) administer any of your affiliates with us or other marketing, promotional offers or corporate events in which you are involved;
(d) to process your orders for products or services (including retaining the contents of your shopping cart on our website, sending bills and making payments);
(e) to process and respond to your enquiries, suggestions or complaints;
(f) develop new products and services;
(g) conducting customer opinion surveys;
(h) to provide you with personal care and grooming information;
(i) to conduct data analysis, market research, statistical analysis and behavioral analysis to help us better understand your needs and improve the quality of our services and products;
(j) personalise our website and content to suit your specific preferences;
(k) direct marketing activities with your consent; and
(l) any other purpose directly related to any of the above.
transfer personal data
We may disclose or transfer your personal data to any third-party service provider in order to accomplish the above purposes or to process your personal data (on our need-to-know basis). In addition, if we believe that the disclosure or transfer of your personal data is based on legal or regulatory requirements or the need to protect our interests (as permitted by law), we may also disclose or transfer your personal data to any other third party for this reason.
keep personal data
We will retain your personal data in accordance with relevant laws and regulations. It will not be retained for longer than is necessary to accomplish the purpose, and personal data will be deleted as soon as reasonably possible for the purpose that has been fulfilled.
From time to time we will use your personal data for direct marketing, including:
(a) to promote our products, services, events, contests, promotional offers (benefits and offers), special programmes and any other information we deem relevant, or to give away free samples;
(b) to promote products, services, events, contests, promotional offers (benefits and offers) and special programmes of our suppliers, partners or third party service providers; and
(c) Conduct market research and evaluation.
We will provide you with details of our direct marketing activities through various channels based on the personal data you provide, including advertising, post, telephone, email or sending SMS or messages to your mobile device.
We will not use your personal data for direct marketing purposes without obtaining your consent (including expressing no objection). If you wish to partially or fully unsubscribe from receiving communications related to direct marketing activities, you may indicate your choice or request by contacting our Customer Service Officer as set out in "Additional Information" below or by following the unsubscribe link provided We change your selection (without charge).
In order to ensure that your personal information is used safely and not misused when you use our website, we have adopted advanced encryption technology and secure servers. When you transmit your order data, our Secure Sockets Layer (SSL) prevents your data from being seen by third parties during transmission. We also have other security measures, including that only necessary and trained employees can access personal data, and any unauthorized access will not be allowed.
The cookies we use automatically collect information about you (including the browser and operating system you are using, and the domain name of your internet service provider) when you browse our website. Cookies are pieces of information that your browser stores on your computer when you browse a website. Our cookies identify your computer and allow us to personalize your shopping experience and recognize you when you visit the site again. The information we collect from cookies will be used for the purpose.
third party website
Access and correct your data
You may request access to and correction of your personal data by contacting our Customer Service Officer as set out in "Additional Information" below. We will process your request after verifying your identity, and we may also charge you a reasonable administrative fee for the request.